Dial-A-Chemist Returns Policy

Dial-A-Chemist is committed to making your shopping experience as easy and stress-free as possible. If you are not satisfied with your purchase, you can simply return the products for a refund within the policies outlined below. Our return policy is in accordance with Australian Consumer Law. All returns must be returned within 7 days of parcel receipt.

Please note that in the interest of public health and safety, we are unable to provide a return on medications, prescription items, vitamins, baby formula, therapeutic products and adult toys.

Proof of Purchase

Please keep your receipt or order number handy while contacting us as it will help us locate your purchase.

Change of Mind

Dial-A-Chemist is happy to offer a return if you change your mind, but also reserves the right to decline a return if the requirements are not satisfied within our policies.

• Must be returned to the address below within 7 days of parcel receipt
• Must be in its saleable condition (i.e. product in its original packaging, unopened, unused)


Orders cancelled at the request of the customer may incur a fee of $10 or 10% of the order value (whichever is greater). This is chargeable at the discretion of management. Cancelling orders that have been shipped must be posted back to us, at the expense of the customer. The product to be returned must be packed securely and sent via registered post for tracking purposes. 

Please note it is the customers responsibility for the product until it is received by us at the returns address below. Products that have been tampered with cannot be refunded. Postage costs will not be refunded. Registered post or use of a registered courier is recommended to avoid tampering and to ensure safe return of the product.

Incorrect or faulty product

Dial-A-Chemist offers a replacement or refund if any products delivered to you are damaged or incorrect. Photographic evidence, batch and expiry numbers will be required for management to determine proof of purchase before the products can be refunded or replaced. 

Incorrect product delivered:

In such a scenario where the product you received is not what you placed an order for then please get in touch with our customer service team within 7 days of parcel receipt. Our customer support, upon looking into the issue will help you with a pre-paid shipping label to return the product. You can choose to have the correct product re-delivered free of charge or receive a full refund.

Damaged/Defective product delivered:

In such a scenario where the product you received is damaged or defective please contact our Customer service support within 7 days of delivery with your order number and a description of the condition of the damaged or defective item. Our customer support team, upon careful consideration and depending on the Manufacturer’s Policy for the product in question, may offer to provide one of the following resolutions:

1. Place you in contact with the manufacturer (warranty support)
2. Replacement of the product
3. Refund for the product
4. Exchange the product


If a credit card was used to make your purchase online, refunds will be processed on the same credit card.

NOTE: All returns will need to be confirmed with us first before returning any products. Unauthorised returns may be refused. No item will be refunded until it is received by us at the address below.

Our customer service team can be reached via email or phone (Monday to Friday between 9am to 5pm AEST):

Phone: (07) 40590077

Posting Your Returns:

PO Box 202

QLD, Australia, 4879

Returned products will be checked by our operations team upon receipt. The products are your responsibility until they reach our warehouse. Please ensure the product is packed in a sturdy and secure manner to avoid any damage in transit.